Leadership
World Class IT: Why Businesses Succeed When IT Triumphs
High studied top-performing IT organizations and distilled how they operate into five principles, running from people and infrastructure through project management, vendor partnerships, and business alignment.
The ordering matters: get the fundamentals right before reaching for the strategic work. It is a useful maturity model for assessing where an IT organization actually stands.
Worth reading for IT leaders, and for business executives who want to understand what a good IT function looks like from the inside.